Professional support enables you to have one-to-one communication with the developers. If you subscribe to this service you get:
01Priority support. Support requests via developer emails will receive top priority and will be addressed before those made on the forum. Our usual response time to support tickets is a few minutes up to a few hours (even on weekends), whereas the typical response time to the public forum is 24-48 hours.
02Direct contact with the lead developer. Enhanced Support's requests are responded directly by the lead developer, without any pre-filtering.
03Private communications. All information contained in your support request, including attachments, are confidential and visible only to you and the lead developer.
04 Why exchange information back and forth when you can get the lead developer visit your site and debug your problem directly on your server? By skipping those unnecessary steps you get the fastest support there can possibly be.
Please use the form at the Contact page to get more information on this and how to subscribe to professional support.
